Customer Corner | Troubleshooting

Troubleshooting
I'm trying to transfer my CAD Exchanger Lab license, but the "Transfer" button is inactive.
The "Transfer" button will be active in case the maintenance period has not expired; and license transfer has not been performed for the last 120 days. These are two conditions necessary for transferring license to another device. If you believe this ...
I've registered a Customer Corner account, but don't see my licenses. Why?
Your license may have been purchased with an email different from the one you have logged in under. Please try registering a Customer Corner account using the email address specified in your licence information.
I'm having trouble logging in, it says "No account found with this email address".
This error may mean that you didn't complete registration, or misspelled the email address during it. Please try registering a new account and make sure the information you specify is correct. Note: in order to access your license and the download ...
I didn't receive the 4-digit confirmation code to complete my registration.
Please check your SPAM folder first. If it's not there, check if the e-mail address you specified in the Registration form is correct: fill the form again and click Next. If it lets you continue, that will mean that the e-mail address was misspelled ...

Popular Articles
Can I edit PMI?
CAD Exchanger Lab only allows viewing and converting PMI, but not editing it.
Web Toolkit
CAD Exchanger Web Toolkit is a set of JavaScript libraries to visualize, explore and analyze 3D CAD models. Unlike Autodesk Forge, Web Toolkit can be used to develop web applications running entirely on premise (i.e. inside a corporate network) ...
How do I get my Floating license key?
Register a Customer Corner account using the email you specified in your license information when making a purchase on 2Checkout; Log in to your Customer Corner account and open your Project; Locate your Floating license and click "Manage license"; ...
Where can I access my license?
Register an account using the email you specified in your license information when making a purchase on 2Checkout; Log in to your account; Open your Project; Your license should appear there. Note: please refer to the Troubleshooting section if you ...
How do I transfer my CAD Exchanger Lab license?
Instruction on how to transfer a CAD Exchanger Lab license: Open your Project; Locate your license and click "Manage license"; Unfold the "Transfer license" spoiler and click "Transfer license". The above should let you activate CAD Exchanger Lab on ...

Customer Corner | Troubleshooting | Knowledge Base